Order Cancellation, Return & Refund Policy

Please follow the instructions below to process your order cancellations, returns and refunds.

Email your order number and date of order to impexstore@kcmtechnologies.com with the subject line: CancelPO
Request cancellation within 12 hours of placing the order.
Full order cancellations only. Partial cancellations are not allowed.
You will receive a confirmation email once your order is cancelled. The status will reflect as "Order Cancelled".
If the order is already shipped, cancellation is not possible. You will need to initiate a return instead.

Email your order number and date of order to impexstore@kcmtechnologies.com with the subject line: ReturnPO
Returns are accepted only for products purchased from impexstore.com.
If you receive a physically damaged item, send photos within 24 hours of delivery.
We accept returns for defective/damaged items only if they are unused and returned in original packaging.
Return requests must be initiated within 7 days of delivery.
In case of return for other reasons, include a short note stating your reason inside the return package.
We will email you a return label and pickup AWB number. Affix the label to the package, and ensure it includes all accessories and warranty card.
Ensure availability at pickup time to avoid delay.

Refunds are processed after the returned item is received and verified at our warehouse.
Only approved returns will be refunded.
Refunds are issued in the form of equivalent value gift cards.
For refund-related concerns, contact: impexstore@kcmtechnologies.com

For product issues or malfunction, register a complaint by calling our support line.
Our service team will guide you on the repair process.
In some cases, you may need to visit the nearest Impex Service Centre.
Complaint Registration: 9633112211

Business Hours: Monday to Saturday – 9:30 AM to 5:30 PM IST